Our Services

We offer “by the hour” or flat rate services for our clients.

We are unique in providing a value rate service. Unlike others, we don’t charge by the clock – but attempt to keep the charges within the value of service being provided. If you would like to discuss a continuing maintenance service for your practice or business, we can provide a flat-rate estimate to cover all of your computer needs – including 7 x 24-hour monitoring of your server, verified backups, disaster recovery and more for an attractive price. Let us take care of your business or practice so you can focus on what you do best!

If you prefer a “time & materials approach, we are happy to give you a “not-to-exceed” estimate on the work. You’ll know before hand, what the cost of service is. If we believe the cost of the service exceeds the value of the work or equipment, we’ll discuss what’s best for you. This way, you can make an informed decision. (Our estimate may include travel time to and from your place of business and will include 1 hour minimum charge. We recommend a preliminary email or phone consultation first, then depending on your issues, an onsite visit can be scheduled for additional evaluation.)

As with any friend, we want what’s best for you. That’s why we are called My-Computer-Friend. Sometimes your systems need a little help to run efficiently. Other times, it might cost more to fix your computer than replace it. Viruses, Adware, Malware, and patches can be confusing, and ignoring these things won’t make them disappear. When you need help addressing your problems and security concerns, make your “computer friend” – My-Computer-Friend!

On-site service is available – Evening/weekends & by appointment (San Antonio, Texas).

Appointments are scheduled on weekdays, evenings, and weekends as appropriate. We work around YOUR schedule. We can and do schedule appointments via Skype for remote locations.  We are also “virtually there” talented. Many of our clients are over a thousand miles away.

E-Commerce Website Vulnerability Validation

Do you conduct e-commerce business on your website? How vulnerable is your site to hackers? My-Computer-Friend is a designated reseller for Acunetix – a leading web application security company. The Acunetix Website Vulnerability Scanner identifies where your website could be hacked.

Practice / Business Data Protection

Just how safe is your data or patient records? Is your information safe from disaster? Have you tested to see if you actually CAN recover a file your data? Don’t wait until your server crashes to discover you’ve lost years of records. Let us show you just how easy it is to keep your data protected and safe.

Ransomware has crippled some companies by encrypting their computers and even their servers. This is a criminal act of extortion. Your company or practice records could be lost to you with no hope of recovery. There are ways to prevent yourself from being their victim. We can help you with this. Protecting yourself from these vulnerabilities is as easy as a phone call or use our contact email to begin. Please take a moment to reach out to us. If there is any doubt in your mind, we can easily relieve your worries.

Set aside a little time to make an appointment with us to discuss these important issues. We provide computer support for select businesses and professional offices in the Trumbull County area and beyond. Or clients reach as far as Pittsburgh, Pa, to Hudson, Oh. The premium service we provide is unsurpassed and less expensive than the competition. Our initial consultation with businesses and professionals is FREE, so there is nothing at risk. Let’s discuss what can be done for your business or practice.

Computer / Server Tuneup – Optimization

As time marches forward, your computer will slow down due to fragmentation of the hard drive, increased demands from the operating system and dwindling disk space. Yet, there are things you can do to improve its performance. Properly analyzing the causes will result in optimal performance. We do that!

Anti-Virus solution

Computer viruses are everywhere. In order to protect your computer, you must have protection. We can help you select a program that’s right for you.

Malware / Trojans – Stealthware & Ransomware solutions

Grouped together, these items can create many of the pop-up windows you may have, burden your computer and make it run slow. Some data mining programs gain information about you and sites you visit which is an invasion of your privacy. Other stealth programs infect your PC to steal passwords and account information. Ransomware has crippled some companies by encrypting their computers, servers, and even their backups. This is a criminal act of extortion. Your company or practice records could be lost to you with no hope of recovery. There is a way to prevent yourself from being their victim. We can help you with this.

Protecting yourself from these vulnerabilities is as easy to begin as a phone call or use our contact email to begin. Please take a moment to reach out to us. You have nothing to lose and a great deal of protection to gain.

Hard drive data salvage (in the shop)

When your computer dies, it may still be possible to collect the information on the hard disk. Although not always possible, depending on its importance, you may want to attempt a recovery. This is a great opportunity to discuss “backups”. We also partner with a data recovery firm that will disassemble your drive in a “white room” and recover your data. If they can’t recover the data, there is no charge (other than shipping charges for the drive).

Computer Operating System Installation

Also known as an “Install” or “rebuild”, this involves installing, reinstalling or upgrading your computer’s operating software. Windows 7 will no longer be supported by Microsoft by January of 2020. Are you ready? We can help upgrade you from Win 7 to Win 10. Windows Server 2008 is also being removed from Microsoft’s support life-cycle in January.  These operating systems need to be addressed. But, we can help you in the most cost-effective manner possible.  Many vendors will advise you to buy new equipment. While this may be the case, shouldn’t you find out if it’s really necessary first? We’re a consultant server that enjoys getting the most mileage out of your equipment as possible. We come up with solutions to minimize your expenses.

PC security audit

An analysis of how safe your computer is while running on the Internet. There are many settings that invite viruses and malware to find your computer.

PC operating system corruption

Sometimes, problems are created within the computer that may or may not be repairable. We can fix this or reinstall your OS from scratch.

PC evaluation/recommendation

Sometimes it is difficult to make the decision to upgrade versus buying a new computer. This is when My-Computer-Friend” can be the person to offer suggestions and guidance. Need someone to help you pick out a new computer?  Do you REALLY need a new computer? Or can your slightly weathered system be “souped-up” to keep you going? Upgrades are typically much less expensive than a new computer.

We can quickly tell you whether or not you need a new piece of hardware or can see the new performance you didn’t think possible. We do that. Need a friend to find a “good deal” for what you need? We do that too.

Remember – we don’t mark-up hardware or software. In fact, we don’t sell at all through our service. But we will purchase on your behalf, or send you the information you need to buy it yourselves.

Hardware/software installation or removal

Hard drives, memory, printers, scanners, wireless, NIC cards, as well as software drivers, and applications.

Web Design

There are many resources on the internet that offer website design you can buy or services that offer to make your website display on the first page of the Google search page. We find a properly designed website will do this just as well.  Our website design services are custom-designed however and not a “cookie-cutter” approach. We use WordPress to design and maintain these websites. Once we select the hosting company, design your website and configure it properly, the only cost you will have is the yearly hosting plan. There are no monthly fees or yearly contracts you have to buy. You own your website and are free to edit it as you wish. Or, we can do it for you at a reasonable rate – which you will know before we start.

To discuss your web project and request a quote, Email us at this link.